Membership Frequently Asked Questions

• How does subscription licensing work?

  With our subscription plans you can license as many tracks as you need to – there is no limit to the number of licenses you can generate within your plan. Each time you license a track within your subscription, this provides perpetual legal clearance for the use of the track in a single production and it also attributes an earning to the artist – so it’s important to generate a license for each separate project you’re working on.

• What does the membership plan cover? Where can I use the music?

  You can use TuneReel’s music almost everywhere! YouTube, Facebook, Instagram, Vimeo, TikTok, Weddings, Commercials, Podcasts, Video Games, Presentations, Film festivals – you name it! The only exception for our membership plans is if you need to use a track in broadcast (TV/radio/theatre) or on OTT networks (Netflix, Hulu, etc.) in which case simply contact us. Otherwise – you’re all set!

• Does my plan cover my clients?

  On the Pro plan, yes! When you license a track within your plan, this provides clearance for the use of the piece of music in a specific production, irrespective of who may be using, publishing or distributing the content. This means that whether the content is distributed/published by yourself, your own company, a client or another third party, the music is cleared to be used in the production, so long as the content and distribution is within the scope of your chosen plan.

• How many users can use a membership?

  The Basic Membership is for individuals only. The Pro Membership is for individuals, freelancers, and small teams of no more than 3. If your team is more than 3, contact us for a quote.

• How long do the licenses last?

  All TuneReel licenses are granted in perpetuity – this means that once you have generated the license for a given project, you never need to worry about attaining another license for that content (provided that the usage remains within the scope of your License Agreement).

• Will I be able to cancel my subscription on my own?

  Yes, once you sign up to a membership plan you can cancel your auto-renewal from your account settings.

• Can I get a refund if I’m not happy?

  Yes. If you’re not satisfied with your membership, contact us and we will refund you based on your usage and remaining period. If you didn’t license a single track you will receive a complete and full refund.

• Can I use the music I downloaded if I cancel my subscription?

  Yes, but they are only valid for the project they were licensed for, and as long as the end product was published before your TuneReel membership lapsed and ended. Once you cancel you cannot use the music in new projects.

• Do you offer special pricing for educational programs?

  Yes we do. In fact, we offer a totally free academic plan for film students.

• Will I get a copyright claim if I use music from TuneReel?

  If you do, TuneReel will remove it for you! Visit the YouTube Copyright Claim Removal page to submit your removal request.

• What payment methods do you offer?

  We accept all major credit and debit cards.

• What if I have more questions?

  Contact us and we’ll be more than happy to answer you as soon as possible.